Software Upgrade Deployment

Deploying Q-Flow software upgrade, a patient flow management software, to streamline scheduling, reduce wait times, and enhance service delivery for public health programs. Collaborated with IT and program managers to ensure successful integration, training, and user adoption.

Mobile Unit Build and Deployment

Leading the statewide Mobile Maternity Unit project from planning through execution, managing project timelines, budgets, and deliverables within the PMO framework. Ensuring the successful deployment and delivery of prenatal and maternal health services to underserved populations. Maintaining strict adherence to reporting requirements, budget compliance, and alignment with state public health objectives while driving cross-functional collaboration and stakeholder engagement.

Smartsheet Implementation

Lead the shift from paper-based systems to a digital project management setup using Smartsheet in just six months.

Marketing Project Plan Design

Design and execute a comprehensive marketing project plan, for over 400 digital and print marketing campaigns, that includes tools for managing email calendars, inventory and fulfillment schedules.

Financial Accuracy

Improve financial accuracy by introducing systems that quickly highlight discrepancies in billing and pinpoint delays in production and fulfillment.

Employee Recognition & Engagement

Nominated by Assistant Vice President to help implement division wide employee recognition and engagement programs for over 200 employees.

Corporate PC Replacement Project

Successfully led PC replacement project resulting in the successful replacement of 425 corporate PCs, including departmental software purchasing and upgrading to Windows 11. 

Corporate Events

Planned quarterly corporate events for 525 employees, promoting employee engagement, building relationships with vendors and community partners.

Brand Diversification

Diversified Shakera Monae Co. brand, expanding market reach and boosting profitability by 9%.

Webpage Design

Designed visually captivating webpages for e-commerce websites using Canva, Figma, and Photoshop, resulting in increased user engagement.

Marketing Strategy

Led the implementation of effective marketing strategies based on thorough trend analysis and customer needs assessment, driving significant growth of the business.

Patient Relationship Management

Cultivated enduring patient relationships, contributing to a significant 15% increase in patient retention through personalized care and communication.

Appointment Scheduling and Coordination

Scheduled over 50 appointments daily, analyzed patient records, and collaborated with healthcare professionals to optimize clinical operations and ensure efficient service delivery.

Operational Improvement and Project Management

Proactively improved clinic operations by completing 4 department-specific projects that enhanced business processes and streamlined sector operations.